You certainly want to have a great call center officer right? The call center clerk is the first person who will connect you to the customer. The importance of having a good call center officer is as important as having a superior product. Of course, it will be troublesome if you try to find everything yourself. You can ask for help from a call center in tijuana to get a good call center officer learn more. Feel free to choose, because they have the following criteria:
Having Good Product Knowledge
A company’s call center officer must understand all types of products from a company. It would be funny and strange if, for example, when receiving a call from a customer or customer, the call center clerk was nervous because he did not master the product the customer asked. Therefore, a call center officer likes to dislike having to master the product knowledge of the company where he works.
More than that, call center officers must at all times try to update their mastery of product knowledge. Because, with the rapid advancement of information technology as it is today, at any time many new products can emerge. Companies engaged in financial services, such as banks, unceasingly develop products with the latest features.
Must be Responsive.
Immediately respond to callers and resolve or provide solutions to problems faced by customers. Never let a customer or customer wait a long time on the other end of the phone.
Good Listening Ability
Because they do not deal directly with customers and only receive them through their voices, a call center officer must have the ability to hear well. Poor listening ability will create a bad impression on the company’s service. Customers will be upset if the call center officer asks him to repeat his words.
Maintaining and Controlling Emotions
This is very important. Even if there is a caller who is angry or cursing, for example, the call center officer must still respond with a cool head, an open heart, and awake voice. Do not even be provoked, join in anger or cursing customers. If that’s the case, we can be sure the customer will run away, move to a competing company.
To maintain emotional well-being, one of which can be done by placing a mirror on the desk. By looking in the mirror, for example, call center officers can see changes in expression or expression when receiving customer complaints about the telephone. If the face looks tense, it means that emotions are provoked and must quickly try to control emotions. In such conditions, it must be remembered and embedded in the soul that the task of a call center is to provide service excellence.
Titan Call Center Tijuana
Lorenzo Barcelata #26, 1, 22435 Tijuana, B.C.
Call center in Tijuana, Mexico